Help Center

Help Center (FAQ)

General

Which payment methods do you accept?

What is Wilh-ma?

Are you a registered business in Australia?

JR Pass Exchange Coupon Reissue

JR Pass Exchange Coupon Cancellation

JR Pass Seat Reservation

JR Pass Validity

JR Pass Exchange in Japan

JR Pass Eligibility

JR Pass Exchange Coupon Pickup Options

JR Pass Exchange Coupon Delivery Options

Do you have pickup points?

How to connect to the pocket wifi?

What is the return address?

I lost the prepaid envelope to return the device, what can I do?

Which country does the pocket wifi work in?