FAQ

What is the return address?

The prepaid envelope has got the return address. If you lost the envelope, the return address is PO BOX 2068 South Melbourne, VIC 3205, Australia

Back to Index

When will deposit be refunded?

It normally takes 2-7 business days for the device to arrive. It may take up to a week to check the device, sanitise, and process the refund. Having said that, we are usually pretty good (on average, it takes 24-72 hours).

Back to Index

How do I get the refund?

The refund will be issued to paypal or credit card or bank account that was used for payment as soon as we receive the device back.

Back to Index

I lost the prepaid envelope to return the device, what can I do?

Please purchase padded bag or Aust Post satchel from Australia Post shop. The address is PO BOX 2068 South Melbourne, VIC 3205, Australia.

Back to Index

What is Wilh-ma?

Wilh-ma is language of Wagiman, near-extinct indigenous Australian language spoken by fewer than 10 people, which simply means ‘to go’ or ‘to walk’. We believe it reflects Aussie culture of traveling abroad. We also believe that traveling around the world widens knowledge.

Back to Index

Are you a registered business in Australia?

Yes we are. Our Australia Business Number is 40608201341

Back to Index

Which country does the pocket wifi work in?

We cover over 100 countries. Please visit http://wilh-ma.com.au/coverage/ for the list of countries.

Back to Index

How does rental process work?

The page here has the rental process information.

Back to Index